
Revision Chapter 1-3
Authored by Ain Shamimi
Hospitality and Catering
University

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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary objective of the housekeeping department?
To ensure the financial stability of the hotel
To provide a clean, safe, and aesthetically appealing environment
To handle all guest reservations and check-ins
To manage the food and beverage services
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which department does housekeeping interact with to ensure room status updates are provided?
Food and Beverage
Front Office
Maintenance
Security
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT typically a responsibility of the housekeeping department?
Maintaining guest rooms
Managing hotel laundry services
Handling hotel reservations
Cleaning public areas
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of conducting daily briefings in the housekeeping department?
To review financial statements
To assign room cleaning tasks and discuss guest preferences
To handle food orders for guests
To create a marketing strategy
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following tools is commonly used for cleaning hard floors in guest rooms?
Vacuum cleaner
Floor polisher
Washing machine
Iron
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the term used when a room is cleaned and ready for occupancy?
Occupied
Vacant Dirty
Vacant Ready
Under Maintenance
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which level of service is characterized by luxury and the highest comfort?
Economy
Mid-range
Luxury
Basic
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