Project Management Quiz

A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization’s reluctance could jeopardize the success of the project. Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Choose two.)

• Train users on the proper use of the system.

• Hold sessions to understand user challenges.

• Track system usage and report user activity.

• Escalate the issue to the CCB.

• Log the issue in the project risk register.

Following a successful release, a project manager sent a survey to all stakeholders to gain an understanding of opportunity areas for the team. Which of the following can use the survey results as an input?

• Daily stand-up

• Project momentum

• Performance feedback

• Meeting minutes

Which of the following is an activity that should be used in the closing phase of a project to support the project triple constraint?

• Evaluating the project

• Releasing the resources

• Closing the contracts

• Reconciling the budget

During a quality analysis review, the causes of several issues have been highlighted. Which of the following should the project manager use to identify the MOST important causes?

• Ishikawa diagram

• Scatter diagram

• Pareto chart

• Decision tree

Which of the following BEST describes how an organization should coordinate management of multiple related projects?

• Apply the SDLC process.

• Establish a program.

• Consult the CCB.

• Use different frameworks.

A project team gathers weekly to review its progress. Which of the following is the project manager MOST likely to have prepared to ensure team members who are absent remain informed about assignments?

• Status report

• Project plan

• Change log

• Meeting minutes

A project manager prefers to have immediate contact with team members because it allows for faster response times and more interactive discussions. Which of the following communication methods should the project manager use?

• Synchronous

• Informal

• Asynchronous

• Formal

As part of the planning phase, a PM has defined tasks, durations, resources, and costs. Which of the following is the NEXT step in the process?

• Update the work breakdown structure.

• Review the backlog.

• Seek baseline approval.

• Establish the resource pool.

A project manager realizes that a project will not be completed on time due to resource constraints. Which of the following actions should the project manager take NEXT?

• Trigger the contingency plan and communicate with the stakeholders.

• Work with the functional managers to create a work-around.

• Submit a change request to the change control board.

• Transfer the risk by hiring a new vendor who was successful on a previous project.

• Set up an escalation meeting with the sponsor.

By developing a project schedule, a PM has already validated the constraints, outlined the duration of the tasks and the phases, and confirmed the proper sequence and flow of the project. Which of the following activities still needs to be performed to complete the schedule?

• Allocate resources.

• Determine the project budget.

• Develop a communication plan.

• Establish baselines.