Monitoring Customer Service Levels

Monitoring Customer Service Levels

Professional Development

17 Qs

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Monitoring Customer Service Levels

Monitoring Customer Service Levels

Assessment

Quiz

Business

Professional Development

Practice Problem

Hard

Created by

Kirsty Lindop

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17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one type of monitoring used to evaluate customer service levels?

Target-driven monitoring

Feedback-driven monitoring

Quality assurance monitoring

Customer satisfaction monitoring

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Call recording or work observation is a type of monitoring used to evaluate what?

Customer feedback

Customer service levels

Employee performance

Product quality

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following are examples of monitoring practices in business?

Target-driven monitoring

Sales-driven monitoring

Call recording or work observation

All of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is target-driven monitoring in customer service?

A method to track customer satisfaction

A strategy to achieve specific service goals

A process to handle customer complaints

A technique to improve product quality

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is sales-driven monitoring in customer service?

A method to track sales performance

A strategy to enhance customer satisfaction

A process to monitor customer complaints

A technique to improve product quality

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Call recording or work observation in customer service is:

A method to monitor and evaluate customer interactions

A way to increase call duration

A technique to reduce customer complaints

A strategy to improve product quality

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the benefits and limitations of target-driven monitoring for both staff and organisations as a whole?

It improves performance but can increase stress.

It has no impact on performance.

It only benefits the organisation.

It only benefits the staff.

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