
Monitoring Customer Service Levels
Authored by Kirsty Lindop
Business
Professional Development

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
17 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one type of monitoring used to evaluate customer service levels?
Target-driven monitoring
Feedback-driven monitoring
Quality assurance monitoring
Customer satisfaction monitoring
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Call recording or work observation is a type of monitoring used to evaluate what?
Customer feedback
Customer service levels
Employee performance
Product quality
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following are examples of monitoring practices in business?
Target-driven monitoring
Sales-driven monitoring
Call recording or work observation
All of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is target-driven monitoring in customer service?
A method to track customer satisfaction
A strategy to achieve specific service goals
A process to handle customer complaints
A technique to improve product quality
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is sales-driven monitoring in customer service?
A method to track sales performance
A strategy to enhance customer satisfaction
A process to monitor customer complaints
A technique to improve product quality
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Call recording or work observation in customer service is:
A method to monitor and evaluate customer interactions
A way to increase call duration
A technique to reduce customer complaints
A strategy to improve product quality
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the benefits and limitations of target-driven monitoring for both staff and organisations as a whole?
It improves performance but can increase stress.
It has no impact on performance.
It only benefits the organisation.
It only benefits the staff.
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
15 questions
Kuis Pemberian Informasi Langsung
Quiz
•
Professional Development
12 questions
UK CBMI
Quiz
•
Professional Development
15 questions
POB Unit 1 Revision for Class Test
Quiz
•
Professional Development
13 questions
Digital Marketing (English)
Quiz
•
University - Professi...
16 questions
First Choice - DHL - Zebra - Leadership
Quiz
•
Professional Development
12 questions
Business organisation and Management - Unit 2
Quiz
•
Professional Development
12 questions
TOS U1 & 2
Quiz
•
Professional Development
20 questions
1st Marketing Competition
Quiz
•
University - Professi...
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
10 questions
Probability Practice
Quiz
•
4th Grade
15 questions
Probability on Number LIne
Quiz
•
4th Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
6 questions
Appropriate Chromebook Usage
Lesson
•
7th Grade
10 questions
Greek Bases tele and phon
Quiz
•
6th - 8th Grade
Discover more resources for Business
20 questions
Black History Month Trivia Game #1
Quiz
•
Professional Development
20 questions
90s Cartoons
Quiz
•
Professional Development
12 questions
Mardi Gras Trivia
Quiz
•
Professional Development
7 questions
Copy of G5_U5_L14_22-23
Lesson
•
KG - Professional Dev...
12 questions
Unit 5: Puerto Rico W1
Quiz
•
Professional Development
42 questions
LOTE_SPN2 5WEEK2 Day 4 We They Actividad 3
Quiz
•
Professional Development
15 questions
Balance Equations Hangers
Quiz
•
Professional Development
31 questions
Servsafe Food Manager Practice Test 2021- Part 1
Quiz
•
9th Grade - Professio...