Communication Quiz

What is the primary purpose of communication?

• To confuse the receiver

• To exchange information and ideas

• To increase costs

• To entertain people

Which type of communication occurs between employees of the same level?

• External communication

• Horizontal communication

• Downward communication

• Upward communication

What is an example of internal communication?

• Communication with suppliers

• Communication with competitors

• Communication with customers

• Communication between employees

Which of the following is a principle of effective communication?

• Using complex language

• Ignoring feedback

• Ensuring accuracy

• Increasing costs

What is a disadvantage of verbal communication?

• It can be easily misunderstood

• It lacks immediate feedback

• It is too slow

• It is too visual

Which factor should be considered when choosing a method of communication for urgent messages?

• Visual appeal

• Complexity

• Speed

• Cost

What is a memo primarily used for?

• External communication

• Internal communication

• Visual communication

• Oral communication

What is the purpose of an agenda in a meeting?

• To summarize decisions made

• To notify people of the meeting

• To list items to be discussed

• To record the meeting

Which type of communication is used when a manager sends instructions to employees?

• Upward communication

• Downward communication

• External communication

• Horizontal communication

What is the role of feedback in communication?

• To avoid confidentiality

• To increase costs

• To allow for clarification

• To make communication slower