Reverse Logistics

What is the average percentage of returns at some online apparel retailers?

• 30%

• 10%

• 20%

• 40%

What term is used to describe the practice of buying expensive clothes and returning them after wearing them once?

• Wardrobing

• Temporary purchase

• Strategic return

• Luxury return

What percentage of the U.S. GDP represents the value of product returns during the winter holidays?

• 2.5%

• 1%

• 1.5%

• 2%

Which company was a pioneer in offering easy online returns?

• Walmart

• Zappos

• eBay

• Amazon

What percentage of returned products are resold as new, according to Nikos Papaioannou from Amazon?

• Minimum

• Some

• Almost all

• None

What type of products are often destroyed in the field (D.I.F.)?

• Toys

• Furniture

• Appliances

• Cheap clothing

What strategy have some retailers adopted to reduce return costs?

• Eliminate returns

• Offer cash refunds

• Reduce refund windows

• Increase return time

Which company uses rideshare drivers to pick up unwanted items?

• Amazon

• Pollen Returns

• Target

• Walmart

What percentage of sales is lost in returns of used mattresses?

• 12%

• 10%

• 8%

• 5%

What innovative return method has been implemented in some Target stores?

• Online returns

• Car refund windows

• Unpackaged returns

• Automatic returns