Mini game thuyết trình nhóm 2

In what format were the two letters written?

• A. MODIFIED SEMI-BLOCK

• B. SIMPLIFIED

• C. BLOCK

• D. MODIFIED BLOCK

Which method is used to write a disclaimer letter?

• A. Direct

• B. Indirect

How many paragraphs are included in the content of a disclaimer letter?

• A. 2

• B. 3

• C. 4

• D. 5

What is the purpose of a disclaimer letter?

• A. To increase profits for the business

• B. To protect the business or individual from legal liabilities

• C. To advertise products more effectively

• D. To reduce operating costs for the business

In what situations is a disclaimer letter commonly used?

• A. When a business wants to declare no responsibility for risks

• B. When customers request compensation

• C. When a product has a new feature

• D. When a business wants to raise product prices

In which style is a disclaimer letter written?

• A. USA

• B. England

Which method is used to write a letter apologizing for an employee’s actions?

• A. Direct

• B. Indirect

How many paragraphs are included in the content of a letter apologizing for an employee’s actions?

• 2

• 3

• 4

• 5

What is the main purpose of apologizing to a customer for an employee’s actions?

• A. To satisfy the customer in the short term

  
  

• B. To avoid lawsuits

• C. To rebuild trust and maintain a good relationship with the customer

• D. To find fault with the customer

Which of the following is the most appropriate response after receiving a complaint about an employee’s actions?

• A. Send an apology email without reviewing the details of the incident

• B. Do not respond, hoping the issue will resolve itself

• C. Conduct an internal investigation and communicate the results to the customer

• D. Immediately terminate the employee involved