Introduction to Human Resource Management

1. 1. The basic functions of the management process include all of the following EXCEPT ________.

• A. Planning

• B. Organizing

• C. Outsourcing

• D. Leading

2. Which one of the following is the person responsible for accomplishing an organization's goals by managing the efforts of the organization's people?

• A) Manager

• B) Entrepreneur

• C) Generalist

• D) Marketer

3. Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

• A) Planning

• B) Organizing

• C) Staffing

• D) Leading

4. Consuela, a manager, delegates the authority for a project to Lee, her subordinate. Consuela is most likely involved in which function of the management process?

• A) Staffing

• B) Organizing

• C) Motivating

• D) Leading

5. When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.

• A) Planning

• B) Leading

• C) Controlling

• D) Organizing

6. In the management process, which one of the following is an activity associated with the leading function?

• A) Motivating subordinates

• B) Setting performance standards

• C) Training new employees

• D) Developing procedures

7. Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.

• A) Orienting and training new employees

• B) Appraising employee performance

• C) Building employee commitment

• D) Developing customer relationships

8. A line manager's human resource responsibilities most likely include all of the following EXCEPT ________.

• A) Maintaining department morale

• B) Controlling labor costs

• C) Protecting employees' health

• D) Marketing new products and services

9. Yuki works at a position in his organization where he maintains contacts within the local community and travels to search for qualified job applicants. Yuki's position is best described as ________.

• A) Recruiter

• B) Manager

• C) Labor relations specialist

• D) Job analyst

10. Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department.

• A) Line authority; staff authority

• B) Staff authority; line authority

• C) Functional authority; line authority

• D) Staff authority; implied authority