Yuzu Review

Yuzu is.....

• A system tool that we use to check on student book orders

• An online bookshelf that students use to access and view their e-books

• A tool we use to find access codes

• An online bookstore where students can buy e-books

You can access Yuzu from a mobile device or computer?

• True

• False

Offline access to Yuzu requires the installation of the Yuzu downloadable app

• True

• False

Once you download an e-book to your Yuzu app, it is only accessible for 1 year

• True

• False

Which two system tools do we use when working on Yuzu calls?

• AIP

• Genesys

• BES

• Zendesk

• VitalSource Manage

Which version of Windows is required for the Yuzu desktop app?

• Windows 10

• Windows 7

• Windows XP

• Windows 98

Check all of the tasks that we are able to perform for Yuzu interactions (without escalating)

• Look up access codes

• Resend confirmation emails

• Issue Refunds

• Change or update email address

• Revoke student's access to e-book

What does it mean when students see the "Launch Courseware" button? (select all true statements)

• This is an OER (Online/Open Educational resources)

• They can view their courseware right from within Yuzu

• the codes are revealed through Yuzu initially

• The student would access their course via the LMS (Learning Management System or Publisher website)

What service offers access to their entire digital catalog for a flat fee per semester or year?

• Yuzu

• Cengage

• VitalSource

In what system can you find the customer's Reference ID?

• Zendesk

• BES

• VitalSource

• Genesys