FBS 9 Taking Table Reservation Quiz

Collective term used for people peopler who attends to restaurant guests' need.

• Waiter

• Waitress

• Waitstaff

• Workers

Which of the following is NOT a good characteristic of a waitstaff?

• Attentive

• Communicates effectively

• Friendly

• Well-groomed

• All of the above

An arrangement made in advance to have a table available at a restaurant.

• Reservation

• Guest Reservation

• Seat reservation

• Table reservation

Table reservation benefits both the establishment and guests, which of the following is NOT a benefit of it?

• The restaurant has an idea of the expected guest capacity per day

• Guest may place their orders and request in advance

• Increases guests waiting time

• This will prepare the restaurant staff all the materials they need

Before taking a reservation, a waitstaff needs to make sure to know the answers to guests' questions. Which of the following details a waitstaff should be familiar with when taking table reservations?

• ü What are the menu offerings and style of service?

• ü If which credit card the restaurant accepts

• ü Is there a corkage charge: If so, what is it?

• ü How to easily find the establishment

• All of the above

When taking table reservations, restaurant staff should know to ask and record important information to avoid reservation mistakes. Which of the following should be asked to the guest?

• Name of reservation

• Date and time of reservation

• Special request

• Contact details

• All of the above

The client answered, "This will be on Dec. 20, 2021, at 6:00 in the evening.". What do you think is the pertinent question being asked?

• Name of the caller

• Date and time of reservation

• Special request

• Contact details

A client is making a reservation for a group of elderly, where the group should be seated?

• Near the toilet

• In the middle of the room

• Near the kitchen

• Near the entrancece

A client is making a reservation for a group of 5 with two toddlers, which of the following suggestion should you make?

• Ask the client if he/she want to be seated in the middle of the room.

• Ask the client if he/she would be needing high chairs.

• Ask the client if he/she wants to place orders in advance.

• Ask the client if he/she wants to be seated in the couch area.

The client answered, "Can you use red roses as a centerpiece?". What do you think is the pertinent question being asked?

• Name of the caller

• Date and time of reservation

• Special request

• Contact details