Can we ask customer Mobile number ?

Yes, If number is not available

What happens if we send the payment link for any customer?

Cx will receive an Email and SMS with the payment link and the plans details in it.

Notification will sent in 5 min

Cx will be notified only vai E- mail

Steps to be followed after call is been disconnected?

Change sub state and Set Follow up and then Dispose the call on RTC.

Change sub state and Set Follow up

What does call history in the dashboard indicates?

Last spoken details of nobroker agents with call recording

Choose the right selling criteria for Owner Relax, Super Relax, Money back and Super Money back Plan*

Quoted Rent should be As per the City Cap, No Outskirts/Restricted Area( Plan insights should be Green for the active property )"

No Outskirts/Restricted Area( Plan insights should be Green for the active property )"

Plan insights should be Green for the active property

Deduction while giving the refund to the customer if the Owner Money Back Plan expires and he did not get a tenant?*

Complete money Including GST (0)

Deduction of service charge will be there

Choose correct Selling criteria of Owner Money back and Super Money back Plan*

Quoted Rent should be As per the City Cap, No Outskirts/Restricted Area( Plan insights should be Green for the active property )"

No Outskirts/Restricted Area( Plan insights should be Green for the active property )"

Plan insights should be Green for the active property

Which Owner plans can we sell to the owners whose property is location mentioned only city name?

Owner Best Effort Super relax plan

How to check total set follow ups in your name for today on the Payment lead dashboard?

Select : State> In-progress || assignee > (Your name) || Follow up date > (Today)

Select : assignee > (Your name) || Follow up date > (Today)

Select Follow up date > (Today)

Select : State> In-progress || assignee > (Your name) || Follow up date > (Last 2 days)

What will happen, If a lead is in progress with a follow up date of 7 days after and customer does a PI? *

Lead will get duplicate and executive will get a notification of same. System will set a follow up for next 10 mins automatically

executive will get a notification of same. System will set a follow up for next 10 mins automatically

System will set a follow up for next 10 mins automatically

What to answer to the customer who asks for Nobroker's Office Address?*

Nobroker’s physical address can not be shared. Due to security reasons.

Due to security reasons, I can share you only email

What's the process if you receive a call from a BROKER?

We can't entertain brokers and we will inform the customer there is some technical issue due to which we can't cater them.

Tell broker he is broker and drop the call

Help the broker, Because he is also a customer

What are the uses of Bell Notifications?*

All Alerts, Pending Alerts, Due Alerts

What is "Not Worked" alerts?*

Pending follow ups, Follow ups created

What duplicate notification indicates?

If the cx is trying to make the payment

If the cx is trying to view the plan details

Day 3

Quiz

•

others

•

Practice Problem

•

Easy

Shain Philips

Used 30+ times

FREE Resource

43 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

4+BHK property in Pune with the price of 2.05 cr - Which plan can we offer?

Seller best effort relax plan

Any plan

Only FRM plan

No plan

2.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

If the property falls under yellow zone Which plan will you offer

Seller best effort plan

Seller super money back

Seller relax plan

Seller super relax

3.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

If the rent of the property is more than a city wise cap can we give the services

Yes

No

4.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Which plan to be given if the rent is beyond the cap limit

Best effort plan only

Any plan

Super plan only

Relax plan only

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Do we sell plans for under construction property (Available in 3.5 months) ?

Yes

No

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

If the FRM section has NO in-plan insights can we offer a super plan?

Yes

No

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

How many plans do we have in seller ?

6 Plans

4 Plans

5 Plans

8 Plans

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Day 3

43 questions

4+BHK property in Pune with the price of 2.05 cr - Which plan can we offer?

If the property falls under yellow zone Which plan will you offer

If the rent of the property is more than a city wise cap can we give the services

Which plan to be given if the rent is beyond the cap limit

Do we sell plans for under construction property (Available in 3.5 months) ?

If the FRM section has NO in-plan insights can we offer a super plan?

How many plans do we have in seller ?

What is the full from of OC ?

What is the full from of CC ?

If property has 15 units in a building cx only has EC which plan need to be Pitched ?

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