Net+ 1.4 Reading Activity

Net+ 1.4 Reading Activity

11th Grade

14 Qs

quiz-placeholder

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Net+ 1.4 Reading Activity

Net+ 1.4 Reading Activity

Assessment

Quiz

Information Technology (IT)

11th Grade

Practice Problem

Easy

Created by

Sean Carchidi

Used 1+ times

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14 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 8 pts

Which step involves verifying full system functionality and implementing preventive measures?

Step 5

Step 6

Step 7

Step 4

2.

MULTIPLE CHOICE QUESTION

30 sec • 8 pts

What should you do if multiple problems are identified during the troubleshooting process?

Approach them individually

Ignore them

Solve them all at once

Document them only.

3.

MULTIPLE CHOICE QUESTION

30 sec • 8 pts

Establishing the scope can help to identify the ______ of the problem.

source

solution

report

ticket

4.

MULTIPLE CHOICE QUESTION

30 sec • 8 pts

What is the main purpose of asking open questions in troubleshooting?

A) To get a Yes/No answer

B) To encourage detailed responses

C) To confuse the user

D) To avoid getting information

5.

MULTIPLE CHOICE QUESTION

30 sec • 8 pts

Fill in the blank: Open questions encourage the user to give you all the _______ they can.

excuses

information

problems

errors

6.

MULTIPLE CHOICE QUESTION

30 sec • 8 pts

What should you do if problems do not seem to be related?

Treat each issue as a separate case

Combine the issues

Ignore the issues

Restart the system.

7.

MULTIPLE CHOICE QUESTION

30 sec • 8 pts

When duplicating the problem, you should try to follow the same steps as the ________.

User

Technician

Manager

Developer

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