Which step involves verifying full system functionality and implementing preventive measures?

• Step 5

• Step 6

• Step 7

• Step 4

What should you do if multiple problems are identified during the troubleshooting process?

• Approach them individually

• Ignore them

• Solve them all at once

• Document them only.

Establishing the scope can help to identify the ______ of the problem.

• source

• solution

• report

• ticket

What is the main purpose of asking open questions in troubleshooting?

• A) To get a Yes/No answer

• B) To encourage detailed responses

• C) To confuse the user

• D) To avoid getting information

Fill in the blank: Open questions encourage the user to give you all the _______ they can.

• excuses

• information

• problems

• errors

What should you do if problems do not seem to be related?

• Treat each issue as a separate case

• Combine the issues

• Ignore the issues

• Restart the system.

When duplicating the problem, you should try to follow the same steps as the ________.

• User

• Technician

• Manager

• Developer

What might indicate existing problems when approaching multiple problems individually?

• Outstanding support or maintenance tickets

• New software updates

• User errors

• Hardware malfunctions.

Which layer of the OSI Model deals with IP Address and Basic Firewall?

• Network

• Data Link

• Transport

• Application

Which approach is more time-consuming but necessary for difficult problems?

• Ignoring the problem

• Methodically proving functionality

• Guessing the solution

• Replacing components randomly.