Chp 9 Internal & External Communication

The transferring of a message from the sender to the receiver, who understands the message.

The information or instructions being passed by the sender to the receiver.

Organize these options into the right categories

Groups:

(a) Internal communication

,

(b) external communication

• The sales girl contacts a VIP regarding new arrival in the store.

• "There will be a fire drill at 10am today." (The principal informed the teachers in the group)

• "Keep this door locked at all times." (a sign on the door)

• "Please do not smoke." (notice on the table)

• A finance officer writes to tax office requesting info.

The process of effective communication. Reorder the following.

• Feedback

• Receiver

• Medium of communication

• Transmitter.

List THREE factors that has to be considered before choosing the most appropriate method to communicate:

Identify and explain TWO barriers to communication.