Training and Development Quiz

What is the primary purpose of training?

• To reduce the number of employees

• To give employees the skills they need to perform their jobs

• To improve company profits

• To increase employee salaries

Implementing is the _________ step in Training & Development Process ?

• 1

• 5

• 4

• 3

Which of the following is NOT a step in the training and development process?

• Implementation

• Needs analysis

• Instructional design

• Employee evaluation

What is the focus of customer service training?

• Enhancing employee benefits

• Improving technical skills

• Training employees to treat customers courteously

• Reducing training costs

What is the first step in the performance appraisal process?

• Conducting training

• Providing feedback

• Setting work standards

• Assessing employee performance

Which method involves ranking employees from best to worst?

• Alternation Ranking Method

• Graphic Rating Scale

• Forced Distribution Method

• Paired Comparison Method

What is the purpose of career management?

• To increase company profits

• To enable employees to understand and develop their career skills

• To help employees find new jobs

• To reduce employee turnover

Which of the following is a special-purpose training program?

• Technical skills training

• Customer service training

• Sales training

• Diversity training

What is a 'training gap'?

• A decrease in employee performance

• An increase in training costs

• The difference between training needs and available training

• A lack of training materials

What is the main goal of performance management?

• To increase employee turnover

• To reduce training costs

• To assess employee performance against standards

• To evaluate employee satisfaction