Communication Skills Assessment

Which one of the following is a form of verbal communication_______?

• Screaming

• Talking professionally

• Nodding of the head

• Tapping fingers

In an office, lateral communication takes place when an employee communicates with______

• Superiors

• Subordinates

• Colleagues

• Assistant

Justify the technique of active listening in effective communication______

• Interrupting the speaker

• Focusing on your response

• Avoiding eye contact

• Paying attention and understanding the speaker

Propose a skill that can be interpreted as an interpersonal skill______

• Skills used in written communication

• Skills used in nonverbal communication

• Skills used in one-on-one interactions

• Skills used in public speaking

Feedback in effective communication, serves the following purpose______

• To criticize and belittle others

• To evaluate and improve communication

• To express personal opinions

• To dominate the conversation

The communication skill that involves delivering information to a large audience is______

• Negotiation

• Public speaking

• Emotional intelligence

• Empathy

Which one of the following is a principle of effective communication______?

• Conciseness

• Consciousness

• Carelessness

• Courage

Define communication between members of an organization within itself______

• External

• Formal

• Informal

• Internal

The primary goal of communication is______

• To create noises

• To create barriers

• To effect a change

• To create the wrong impression

Posters fall under which form of communication______

• Oral

• Visual

• Written

• Spoken