DUE10012/DUE10112 Social Communication Skills

Why is effective communication important in the workplace?

• Effective communication leads to more conflicts among employees.
• Effective communication is irrelevant in remote work settings.
• Effective communication is only necessary for managers.
• Effective communication is important in the workplace because it enhances collaboration and productivity, reduces misunderstandings, and fosters a positive work environment.

What is one key element of effective communication?

• Ambiguity
• Distraction
• Clarity
• Overcomplication

Which of the following phrases is most appropriate when giving your opinion in a formal setting?

• "I guess that’s kind of right."

• "I think it’s important to consider..."

• "You should just do it like this."

• "Whatever, I don’t care."

What is a polite way to give an idea during a group discussion?

• Just interrupt and state your idea directly.
• Use polite phrases to introduce your idea, such as 'I would like to suggest...' or 'What if we consider...?'.
• Use aggressive language to make your point clear.
• Dismiss others' ideas before presenting your own.

When someone asks for your opinion, what is a good way to respond?

• Share your thoughts clearly and invite further discussion.
• Dismiss their request for an opinion entirely.
• Respond with a vague statement without elaboration.
• Ignore the question and change the subject.

Which of the following is a good way to justify your opinion?

• Using emotional appeals without facts.
• Making vague statements without examples.
• Providing evidence or reasoning to support your viewpoint.
• Ignoring opposing views entirely.

How can you strengthen your argument when giving an opinion?

• Ignore opposing views
• Make vague statements without support
• Provide evidence, use logical reasoning, address counterarguments, and employ persuasive language.
• Use emotional appeals only

What is a polite way to disagree with someone’s idea?

• Tell them they are wrong without explanation.
• Shout louder to make your point.
• Ignore their opinion completely.
• Acknowledge their perspective and then express your differing opinion respectfully.

Which of the following is a positive way to agree with someone's opinion?

• I don't think that's the right way to look at it.
• I completely agree with you on that point.
• That's an interesting perspective, but I have my doubts.
• I see your point, but I disagree.

Which of these shows you are trying to clarify a point?

• Phrases like 'What I mean is...' or 'Let me clarify that...'
• What do you think about this?
• Can you repeat the question?
• I don't understand this topic.