Approve Ninja Call center Quiz

1. How can you increase the value of a customer’s order when they seem satisfied with just one item?

• • A) Suggest an up-selling option

• • B) Offer a discount on future purchases

• C) Focus on securing the confirmed sale of 1 item instead of risking to lose the Customer

Answer explanation

Suggesting an up-selling option is effective as it encourages the customer to consider additional products that complement their initial choice, thereby increasing the overall value of their order.

2. What’s the best way to encourage a customer to buy a higher-priced item?

• • A) Don’t mention the more expensive product unless they ask for it

• • B) Compare it directly with cheaper alternatives

• • C) Highlight its quality and long-term value

• • D) Offer a discount on the higher-priced item

3. 3. What do you believe is the most important benefit of cross-selling?

• • It will give me a better bonus.

• • It will increase my average check.

• • It will make my job easier.

• • It will help improve customer satisfaction.

• • It will help in building long-term customer relationships.

Answer explanation

The most important benefit of cross-selling is that it will help in building long-term customer relationships, which fosters loyalty and repeat business, ultimately benefiting both the customer and the business.

4. A customer wants to buy the cheapest product available. How can you steer them toward a more valuable option?

• • A) Emphasize the benefits and longevity of the higher-value product

• • B) Agree with their choice and close the sale

• • D) Offer them a discount on the higher-value product to make it more appealing

• E) Confirm the Cheapest product and focus on pushing the cross-sale to close the order with higher average check

Answer explanation

Emphasizing the benefits and longevity of the higher-value product helps the customer see its overall value, making it a more appealing choice than just focusing on the initial cost.

5. 5. What is the most important factor when upselling to a customer?

• • A) The price of the product

• • B) Understanding the customer’s needs

• • C) Offering as many additional products as possible

• • D) Highlighting the urgency of the purchase

Answer explanation

Understanding the customer’s needs is crucial for effective upselling. It allows you to tailor your recommendations, ensuring they align with what the customer truly values, leading to higher satisfaction and increased sales.

6. 6. In your opinion, what is the average check, and why is it important?

• • The average check is the total amount a customer spends, and it's important because it directly impacts my commission.

• • The average check is the number of transactions, and it’s important because it shows how many customers we serve.

• • The average check is the average amount spent per customer, and it’s important because it helps measure sales performance, business profitability, and also increases agents' bonuses.

• • The average check is the discount given to a customer, and it’s important because it attracts more buyers.

7. In which language do you prefer your quizzes and training meetings?

• English

• • Neutral Arabic

• • Darija Arabic

• French

8. At what time do you prefer your workshops and training meetings?

• • During your work hours

• • On your days off