Explaining Rules, Safety and Ethic

Responsibilities of a Tour Guide

What is one of the main responsibilities of a tour guide during a tour?

• Selling souvenirs to tourists

• Providing information about historical sites

• Taking photos of the group

• Organizing transportation for local

Communication Skills

A tour guide must have strong communication skills because they need to

• Speak with tourists in a loud voice

• Convince tourists to spend more money

• Explain the significance of places clearly

• Tell jokes to entertain the group

Tour Safety

During a tour, what should the guide prioritize the most?

• Taking group photos

• Ensuring the safety of the tourists

• Making sure everyone buys local products

• Finding the best restaurant in the area

Time Management

A good tour guide needs to manage time effectively to:

• Keep the tour on schedule

• Allow tourists to shop more

• Spend extra time in one location

• Avoid giving detailed explanations

Tour Group Coordination

What should a tour guide do if one of the tourists is late returning to the meeting point?

• Leave the tourist behind

• Call the tourist and wait for them

• Ask the group to move on without them

• Inform local authorities immediately

Tour Preparation

Before a tour begins, a tour guide should:

• Make sure to memorize all the facts perfectly

• Prepare a detailed itinerary and emergency plan

• Buy souvenirs for tourists

• Ask tourists where they want to go

Customer Service

How should a tour guide handle a difficult or unhappy tourist?

• Ignore their complaints

• Politely listen and try to resolve the issue

• Ask them to leave the group

• Argue with them to prove they are wrong

Tour Guide Skills

Which of the following is an essential skill for a tour guide?

• Strong swimming ability

• Extensive knowledge of local restaurants

• Excellent public speaking skills

• Ability to drive a bus

Tourist Experience

What should a tour guide do to ensure tourists have a positive experience?

• Stick strictly to the script and never answer additional questions

• Adapt to the group’s needs and interests

• Keep the tour as short as possible

• Give long lectures without any interaction

Cultural Sensitivity

Why is it important for a tour guide to understand the culture of the place they are guiding in?

• To show off their knowledge to the tourists

• To ensure they can provide respectful and accurate information

• To impress the local residents

• To avoid questions from tourists