Front Office 1

What does the front office staff do to ensure guest satisfaction?

• Organize tours

• Help guests during their stay

• Provide entertainment

• Manage finances

Which of the following tasks is NOT performed by the Rooms Division?

• Organizing tasks to prepare rooms

• Selling rooms

• Cleaning rooms

• Preparing meals

What type of information needs to be organized in a hotel regarding room status?

• Number of guests in the hotel

• Occupied vs unoccupied rooms

• What guests are in what room

• All of the above

What could guests use the racking system for?

• Storing luggage

• Keeping personal belongings

• Containing messages or mail

• Holding electronic devices

Which of the following is NOT a function of the PMS?

• Holding guest information

• Managing guest records and email

• Providing room service

• Handling purchasing and receiving

What is a key feature of the PMS related to guest keys?

• It decorates the keys

• It creates electronic keys for guest rooms

• It provides physical keys to guests

• It has no connection to guest keys

Which type of reservation involves a time limit for arrival?

• Guaranteed reservation

• Nonguaranteed reservation

• Flexible reservation

• Open reservation

Which reservation type does not charge the guest if they do not show up?

• Guaranteed reservation

• Nonguaranteed reservation

• Flexible reservation

• Open reservation

Which of the following is NOT a common question asked during a reservation?

• Type of accommodations

• Size or type of room desired

• Guest's favorite movie

• Dates of accommodations

What is a special request or need in the context of taking reservations?

• A request for a specific room number

• A request for a wake-up call

• A request for a specific type of pillow

• Any specific requirement or preference a guest may have