C&G 2365-210 Communicating With Others sample Qs

If a customer has special learning difficulties, which one of the following should you do?

• Call your boss

• Refer them to another company

• Keep information short and relevant

• Return later when someone else is there

Which one of the following would be employed by the main contractor on site?

• Subcontractor

• Architect

• Building control officer

• Clerk of works

When installing an appliance, which document would you reference for the installation instructions?

• BS 7671:2018

• The Electrical At Work Regulations

• Manufacturers’ instructions

• Works programme

Which of the following documents offers guidance but is not legally enforceable?

• Manufacturers’ instructions

• Building Regulations

• Act of Parliament

• Contract of employment

A building control officer (BCO) commonly works for:

• the main contractor

• the local authority

• the architect

• the client

The document that is handed to the customer, detailing the work to be done and a price is called:

• an invoice

• an estimate

• statutory cancellation rights

• a quotation

What is the process where people in a meeting discuss items and come to an agreement?

• Arbitration

• Negotiation

• Adjudication

• Cavalcade

Which of the following tradespeople would normally grout the bathroom?

• Bricklayer

• Electrician

• Roofer

• Tiler

Which one of the following communication methods is considered as official and can help towards a good company image?

• Letter

• Email

• Fax

• Verbal

Which one of the following jobs would a structural engineer carry out?

• Position a building

• Attach architrave

• Design load-bearing beams

• Plan the works schedule.