Quiz on Human Resource Management in Tourism and Hospitality

What is the primary focus of Human Resource Management (HRM)?

• Managing financial resources

• Managing physical assets

• Managing people

• Managing technology

Which of the following is NOT a component of HRM?

• Marketing

• Discipline

• Training

• Recruitment

Why is HRM particularly important in the tourism and hospitality industry?

• High profit margins

• Labour intensiveness

• Limited customer interaction

• Low employee turnover

What is a key difference between HRM and traditional personnel management?

• HRM is less focused on employee welfare

• HRM is more modern and strategic

• HRM does not involve recruitment

• HRM focuses solely on administration

In HRM, what is considered a problematic issue?

• High staff turnover

• Low training costs

• Low employee engagement

• High employee satisfaction

What is a responsibility of managers in HRM?

• Only hiring new employees

• Managing financial budgets

• Planning, staffing, and appraising

• Focusing solely on employee discipline

Which of the following is an external factor influencing HR activities?

• Employee unions

• Work procedures

• Legislation

• Corporate culture

What is a characteristic of jobs in the tourism and hospitality industry?

• Flexible working hours

• Minimal employee interaction

• High compensation

• Poor working conditions

What does strategic HRM aim to achieve?

• Enhance organizational effectiveness

• Increase employee turnover

• Reduce employee benefits

• Limit employee training

What is the significance of service culture in HRM?

• It focuses on internal customers only

• It is only about physical products

• It enhances employee satisfaction

• It is irrelevant to customer service