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Soalan Perkhidmatan

Authored by kay izz

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Soalan Perkhidmatan
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the three levels of customer contact?

High-contact, Medium-contact, Low-contact

High-contact, Low-contact, Zero-contact

Full-contact, Medium-contact, Low-contact

Personal-contact, Medium-contact, Low-contact

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which category of service involves intangible actions aimed at people's minds?

Information processing

Possession processing

Mental stimulus processing

People processing

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of possession processing?

Haircutting

Car repair

Education

Psychotherapy

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In high-contact services, customers are likely to:

Remain throughout service delivery

Have little interaction with service personnel

Use technology for service

Avoid physical presence

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of service is education considered under?

Information processing

Possession processing

Mental stimulus processing

People processing

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key characteristic of low-contact services?

Requires physical presence of the customer

High degree of interaction with service personnel

Minimal physical contact between customer and provider

Service delivery happens face-to-face

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which service category does healthcare fall into?

Possession processing

Mental stimulus processing

People processing

Information processing

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