Tech refresher

How long can it take for an Instant Discovery to be recalculated?

• A few minutes to 24 hours

• 48 hours

• The recalculation it's immediate

• It can take a few days

If the user wants to merge his 2 accounts and has access to both emails, what is the workflow?

• Extra verify the account the user wants to take over with 4 questions

• Ask for consent from both emails

• Ask for consent from the account the user wants to take over

• Extra verify both accounts with 4 questions

If the user wants to merge his 2 accounts but does not have access to one of the accounts, what is the workflow?

• Extra verify the account he does not have access to with 4 verification questions

• Extra authenticate both accounts

• Ask for consent

• We cannot merge if the user does not have access to his other account

If a user cannot delete a tree himself, what might be the reason? What is the workflow?

• The tree exceeds the 50,000 limit and needs to be escalated to Tech

• The tree exceeds the 50,000 limit and we delete it for the user

• The source is FTB and we should escalate to Tech

• The user is using an unsupported browser, BTS needs to be done

What should you do if a user mentions that he cannot edit his online family tree?

• Check the tree source and if its not FTB

• Check how many individuals the user has and if it has not reached any limits

• Check if the site is from another site manager and there are restrictions

• Check if the user has a paid subscription

What can a site member do on the family site?

• Add, edit and remove information from the tree

• Add and delete photos on the site

• Invite other people to become members of the site

• Download a GEDCOM file of the tree(s)

Which of these are missing features on the mobile app?

• Fan view on the tree

• Export or import GEDCOM

• Consistency checker

• Create charts and books

When does empty SM appear?

• When a tree has been privatized

• When a tree has been deleted

• When a specific person is privatized

• When a specific person has been deleted

Can a site manager confirm or reject Smart Matches and Instant Discoveries?

• Yes

• No

If a user already tried to delete his family site but is not able to do so from his account, what do we do?

• Delete the site for the user

• Escalate to Tech

• Give troubleshooting steps to the user and ask him to try again