Tech refresher

Tech refresher

Professional Development

10 Qs

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Tech refresher

Tech refresher

Assessment

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Professional Development

Practice Problem

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Created by

Madeline García

Used 8+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long can it take for an Instant Discovery to be recalculated?

A few minutes to 24 hours

48 hours

The recalculation it's immediate

It can take a few days

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the user wants to merge his 2 accounts and has access to both emails, what is the workflow?

Extra verify the account the user wants to take over with 4 questions

Ask for consent from both emails

Ask for consent from the account the user wants to take over

Extra verify both accounts with 4 questions

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the user wants to merge his 2 accounts but does not have access to one of the accounts, what is the workflow?

Extra verify the account he does not have access to with 4 verification questions

Extra authenticate both accounts

Ask for consent

We cannot merge if the user does not have access to his other account

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a user cannot delete a tree himself, what might be the reason? What is the workflow?

The tree exceeds the 50,000 limit and needs to be escalated to Tech

The tree exceeds the 50,000 limit and we delete it for the user

The source is FTB and we should escalate to Tech

The user is using an unsupported browser, BTS needs to be done

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What should you do if a user mentions that he cannot edit his online family tree?

Check the tree source and if its not FTB

Check how many individuals the user has and if it has not reached any limits

Check if the site is from another site manager and there are restrictions

Check if the user has a paid subscription

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What can a site member do on the family site?

Add, edit and remove information from the tree

Add and delete photos on the site

Invite other people to become members of the site

Download a GEDCOM file of the tree(s)

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of these are missing features on the mobile app?

Fan view on the tree

Export or import GEDCOM

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