tieng anh

1. In the USA, it is correct to open a letter with the salutation "Gentlemen".

• A. True

• B. False

. A person or company that buys goods from manufacturers and sells them to retailers.

• C. Customer

• D. Business owner

• wholesale

• Shop assistant

3. In the USA, 10/08/2005 means 8 October 2005.

• A. True

• B. False

4. Which of the following expressions is used to confirm the terms of payment?

• Your order No. 1234 is now processed and should be ready for dispatch by the end of this week.

• The carpets should be wrapped, and the packaging reinforced at both ends to avoid wear and tear.

• As agreed you will draw on us at 30 days, D/A, with the documents being sent to our bank, the National Mercantile Bank.

• Please confirm that you can complete the work before the end of March, as the opening of the store is planned for early April.

5. Choose the correct sentence from the jumbled words: I hearing/look/ to/you/forward/at/your/from/earliest convenience

• I hearing from you look forward to at your earliest convenience.

• I look forward to you hearing from your earliest at convenience.

• I look forward to hearing from you at your earliest convenience.

• I look forward to your earliest convenience at hearing from you.

6. Which format of business correspondence is mentioned below? "Everything begins at the left margin, except for the date and the complimentary close and signature."

• Block

• Semi block

• modified block format

• Memo

The date of a letter always goes

• Under your address

• under your signature Sign in View

• . under the greeting

• under the complimentary close

Which of the following is NOT considered as one of the most common reasons for turning an order down?

• Out of stock

• Size of order

• Unfavorable terms

• Advice of dispatch

Choose the best option to fill in the blank.

 "Thank you for your order, which we received today. Unfortunately, we cannot offer the 35% trade discount you asked for, as our prices are extremely competitive. Therefore, I regret that we have to……………… your order.

• accept

• acknowledge

• turn away

• refuse

10. The four areas you must take into consideration for each business letter are subject, audience, purpose and

 

• style

• B. requirement

• suggestion

• clarity