Client Tabletop Test

1. After seeing the update from EMT slack channel regarding Typhoon Sonia, what is the next step of a Sector Leader/ODC BCP Recovery Manager?

• a. Assess impact to plan for recovery, attend EMT BCP call and communicate the updates to the ODC BCP Recovery Team.
• b. Acknowledge the incident and do not notify the respective stakeholders.
• c. Do nothing as process is still BAU.

2. What is the expectation from ODC BCP Recovery Lead upon receiving the notification from Sector Leader/ODC BCP Recovery Manager?

• a. Wait for further instructions from Sector Leader/ODC BCP Recovery Manager.
• b. Acknowledge the incident and continue the work.
• c. Convene meeting with the ODC Management Team to agree on the communication plan and next steps.

3. During BCP Calls, what is the expectation from the ODC BCP Recovery Team?

• a. I am on leave so I will not attend nor inform my back-up to attend.
• b. Attend the call without information of your team’s status & plan.
• c. Attend the call to provide status update, plan & help needed of team.

4. For team members, what is the next step after you receive update on the BCP activation from ODC BCP Recovery Team?

• a. Ignore the message and proceed with BAU.
• b. Report safety to manager and execute best reasonable effort strategy.
• c. Inform your back-up as you don't want to cover the critical tasks

5. What is the recovery strategy of Synapxe during BCP activation?

• a. Critical resources to move to 5F 1800 Eastwood. Non-Critical resources to continue WFH.
• b. All resources continue working from home.
• c. Critical resources to continue WFH. Non-Critical resources to move to 5F 1800 Eastwood.

6. What are the critical services of Synapxe that will be executed during BCP activation.

• a. OneInfra, SEED and MSO
• b. Cloud, Security, LOD
• c. No critical services

7. BCP Team released the Client Communication to EMT stating that BCP is invoked. What is the next step of the Sector Leader/ODC BCP Recovery Manager upon receiving this communication.

• a. Do nothing.
• b. Send the communication to the ODC BCP Recovery Lead and advise to send to DPE/PE
• c. Send the communication to ODC BCP Recovery Lead and advise not to send to PE/DPE

8. Critical resources cannot connect in the Secure Bay. What is the next step?

• a. Wait for the connectivity to be up.
• b. Inform the project to stop work as there is no connectivity
• c. Communicate to the IT Team for troubleshooting.

9. The aftermath of typhoon Sonia caused flooding in some areas in Metro Manila. What is the next step on checking if employees are safe?

• a. HR to activate IBMers safe.
• b. Manager to do manual employee counting and report status to HR.
• c. A or B

10. Typhoon is expected to exit PAR within the day & most areas have power & connectivity. During the BCP Call, it was announced that BCP has been lifted.

• a. Convene team to cascade the return to BAU.
• b. Release client communications to DPE/PE on BCP invocation lifting.
• c. Both A and B