QUIZ 3-OPERATIONS AND MANAGEMENT AND TQM

Who first introduced the cause-and-effect diagram?

• Alfred Pareto

• W. Edwards Deming

• Kaoru Ishikawa

• Walter Shewhart

What is another name for the cause-and-effect diagram?

• Bar chart

• Fishbone diagram

• Control chart

• Scatter diagram

What are the four M’s used in a fishbone diagram?

• a) Method, Manpower, Material, Machinery

• Machines, Money, Materials, Metrics

• Machinery, Measurement, Management, Manpower

• Manpower, Metrics, Money, Method

What principle is the Pareto chart based on?

• 60/40 principle

• 50/50 principle

• 80/20 principle

• 70/30 principle

A Pareto chart is typically displayed as:

• Pie chart

• Line graph

• Vertical bar chart

• Scatter plot

What is the primary purpose of a Pareto chart?

• To show the frequency of defects

• To analyze financial growth

• To compare products

• To measure time intervals

Check sheets are primarily used for:

• Organizing costs

• Capturing data in a manual, formalized way

• Calculating statistical significance

• Monitoring control limits

Another term for checksheets is:

• Control charts

• Tally charts

• Scatter diagrams

• Flowcharts

Histograms are used to:

• Monitor process changes over time

• Identify root causes

• • Plot correlations between variables

• Measure frequency distribution
  

Control charts were developed by:

• Pareto and Ishikawa

• Shewhart and Deming

• Juran and Deming

• Ishikawa and Shewhart