Chapter 5 Hospitality Certificaton

This refers to a group of people at a hotel that meet on a weekly basis to discuss strategy for the hotel and make decisions on its operation.

• Department Managers
• Executive Committee
• Team Leaders
• Decision Making Party

Each department in a hotel has a manager referred to as the department __________________

• Leader
• Master
• Head
• Captain

Which term refers specifically to online reviews written by guests?

• UGC (User Generated Content)
• Empathy
• Luxury Responses
• Word of Mouth

When a hotel is classified by location in suburban area, where is it located?

• In the city
• Just outside the city
• Near airport
• Off the highway

Which type of hotel typically offers a full list of amenities and services beyond just accommodations?

• Limited service hotel
• Full service hotel
• Select service hotel
• Boutique hotel

Which type of hotel is characterized by a wide range of amenities and services beyond just accommodations?

• Boutique hotel
• Select service hotel
• Full service hotel
• Limited service hotel

Which of the following is NOT a characteristic of a select service hotel?

• Midsize property
• Small meeting rooms
• Limited selection of amenities
• Full service dining options

Which of the following best describes a limited service hotel?

• Offers a wide range of amenities
• Provides basic accommodations with few services
• Is exclusively for luxury travelers
• Is designed for long-term stays

Which type of hotel is characterized by a high staff-to-guest ratio and numerous amenities?

• Boutique hotel
• Limited service hotel
• Luxury hotel
• Select service hotel

What is a defining characteristic of a boutique hotel?

• It is a large chain hotel.
• It offers standardized services.
• It is unique in its offerings and design.
• It is primarily for business travelers.