Front Office 2

Which of the following is a duty of bell attendants?

• Assist with luggage

• Cook meals

• Plan meetings

• Guide sightseeing tours

What is one of the primary roles of a bell attendant?

• Manage hotel finances

• Open hotel doors

• Conduct tours

• Prepare guest rooms

Which staff member is likely to assist with parking and transportation in a luxury hotel?

• Chef

• Bell attendant

• Housekeeper

• Accountant

What is a common task for door attendants in upscale hotels?

• Cooking meals

• Opening car doors

• Cleaning rooms

• Managing bookings

What task is included in the duties of a bell attendant?

• Make sure the room is in order

• Cook breakfast for guests

• Manage the front desk

• Schedule maintenance

Which of the following is a typical duty of a concierge?

• Cleaning rooms

• Providing directions to local attractions

• Driving guests

• Checking in guests

Which of the following is a service a concierge might provide for entertainment?

• Babysitting

• Sporting events

• Medical services

• Legal services

What is a typical role of a concierge in a hotel?

• Managing hotel staff

• Making various arrangements for guests

• Cooking meals

• Cleaning rooms

What does PBX stand for?

• Public Branch Exchange

• Private Branch Exchange

• Personal Branch Exchange

• Professional Branch Exchange

What task is associated with the check-in process at the front desk?

• Paying for the room

• Assigning rooms and key cards

• Cleaning the lobby

• Preparing meals