WRS Exam Review: Skills 1-5 By Mr. B

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• teamwork

• creativity and innovation

• work ethic

• critical thinking and problem-solving

Answer explanation

The employee's proposal for a new way to dispose of used motor oil demonstrates creativity and innovation, as it involves generating a novel solution to an existing problem in the auto repair industry.

Which is the best example of "demonstrating creativity and innovation"?

• Prioritizing your job tasks on a daily basis

• Developing and/or improving products, services, or processes

• Displaying a disciplined work ethic

• Evaluating potential solutions and resources

Answer explanation

The best example of "demonstrating creativity and innovation" is "Developing and/or improving products, services, or processes" as it directly involves creating new ideas or enhancing existing ones.

You have researched the history of product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

• work ethic and adaptability

• creativity and innovation

• customer service

• integrity and resolve

Answer explanation

The proposal to provide an additional service demonstrates creativity and innovation, as it involves developing new ideas to enhance customer experience, fostering loyalty and encouraging repeat business.

Eli proposed a plan to expand his business while cutting costs. This is an example of:

• professionalism

• big-picture thinking

• dependability

• creativity

Answer explanation

Eli's plan to expand his business while cutting costs demonstrates creativity, as it involves innovative thinking to achieve growth and efficiency simultaneously.

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

• big-picture thinking

• professionalism

• creativity

• efficiency

Answer explanation

Jasmine's creation of an interactive department calendar using an app showcases her creativity. She utilized innovative thinking to enhance attendance tracking, demonstrating her ability to think outside the box.

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a (n):

• negotiation

• innovation

• collaboration

• initiative

Answer explanation

The new procedures Shawnee submitted are based on a new model, indicating a novel approach to improving sales and service. This reflects 'innovation', as it introduces new ideas or methods.

An example of demonstrating creativity and innovation at work is to:

• arrive to work on time each day

• follow work protocol as stated by the employee policies

• learn to do your job more efficiently

• have a positive relationship with your manager

Answer explanation

Learning to do your job more efficiently showcases creativity and innovation by finding new methods or tools to improve productivity, which directly contributes to workplace effectiveness.

The ability to find and allocate available resources to improve a product or service is an example of:

• innovation

• career management

• Information security

• critical thinking

Answer explanation

The ability to find and allocate resources effectively to enhance a product or service demonstrates innovation, as it involves creating new solutions and improving existing offerings.

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

• ignore requests that are outside of your job description

• research how competitors have done it!

• ask your coworkers what they would do

• consult the employee handbook

Answer explanation

Researching how competitors have improved customer service provides valuable insights and innovative ideas that can be adapted to your own organization, making it the best approach to generate effective suggestions.

Which of the following statements best resembles the creative process?

• Find a repeating pattern

• Focus on a single idea and repeat it

• Find a pattern and disrupt it

• Find a disruption and imitate it

Answer explanation

The creative process often involves identifying existing patterns and then finding ways to disrupt them, leading to innovation and new ideas. Thus, 'Find a pattern and disrupt it' best captures this essence.