QTM 6

QTM 6

Professional Development

14 Qs

quiz-placeholder

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QTM 6

QTM 6

Assessment

Quiz

Others

Professional Development

Practice Problem

Easy

Created by

Dodong Gaviola

Used 3+ times

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14 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key component of service design?

People

Profit

Promotion

Price

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following refers to the artifacts needed to perform a service?

Policies

People

Props

Processes

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the term 'frontstage' refer to in service design?

Invisible processes

Visible interactions

Service policies

Employee training

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which characteristic of service design emphasizes the importance of all stakeholders?

Sequential

User-centric

Co-creative

Holistic

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of service innovation involves new services not yet offered to the market?

Service improvements

Fundamental innovations

Service extensions

Service provision innovation

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which method is used to gather and organize information from mixed data?

Character profiles

Observation

Affinity diagram

Brainstorming

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of experience prototyping?

To gather user feedback

To analyze customer complaints

To simulate a service for testing

To create marketing strategies

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