
QTM 6
Quiz
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Others
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Professional Development
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Practice Problem
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Easy
Dodong Gaviola
Used 3+ times
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key component of service design?
People
Profit
Promotion
Price
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following refers to the artifacts needed to perform a service?
Policies
People
Props
Processes
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the term 'frontstage' refer to in service design?
Invisible processes
Visible interactions
Service policies
Employee training
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which characteristic of service design emphasizes the importance of all stakeholders?
Sequential
User-centric
Co-creative
Holistic
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of service innovation involves new services not yet offered to the market?
Service improvements
Fundamental innovations
Service extensions
Service provision innovation
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which method is used to gather and organize information from mixed data?
Character profiles
Observation
Affinity diagram
Brainstorming
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of experience prototyping?
To gather user feedback
To analyze customer complaints
To simulate a service for testing
To create marketing strategies
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