Interpersonal Skills for Hospitality Professionals Quiz Unit 2

What is the primary purpose of communication?

• To confuse

• To distract

• To inform

• To entertain

What is an important component of effective communication?

• Speaking quickly

• Using complex vocabulary

• Establishing eye contact

• Ignoring feedback

Which type of question encourages a full and meaningful answer?

• Leading questions

• Open-ended questions

• Probing questions

• Closed questions

Which of the following is a technique for effective communication?

• Prepare to dismiss

• Prepare to argue

• Prepare to listen

• Prepare to ignore

What should be avoided in telephone etiquette?

• Identifying yourself

• Taking messages accurately

• Chewing gum while speaking

• Using a professional tone

Which of the following is an example of non-verbal communication?

• Writing an email

• Making a phone call

• Using hand gestures

• Giving a presentation

What is the effect of feedback in communication?

• It creates confusion

• It enhances understanding

• It slows down the process

• It is unnecessary

When attending your first interview, which of the following will show good impression?

• stare at the interviewer

• chew gum when speaking

• nod while listening and relax your shoulders

• slouch while sitting

When can you say that the speaker is accurate?

• when speaker has good eye contact

• when the speaker has loud voice

• when speaker has minimal grammatical errors

• when people has good non-verbal cues

When asking for temporary place, you live during vacation, which of the following question you have to ask?

• Where did you reside?

• Where did you stay?

• Where did you live?

• Where did you go?