Improving Conversations Quiz

Where do I study from?

Complete the following sentences: Study from the Lecture’s PPTs.

Write short notes on ONLY TWO of the following questions: Study from the Section’s PPTs and mind maps.

Analyze the following conversation in terms of rapport, mentioning whether rapport contributed to the success of the conversation, providing quoted examples and suggesting improvements.

What are the two stages of thinking?

• First-stage thinking and second-stage thinking

• First-stage thinking and third-stage thinking

• Second-stage thinking and fourth-stage thinking

What is the goal of a conversation for relationship?

• To establish trust and understanding

• To evaluate potential benefits

• To create a detailed project plan

What is the goal of a conversation for opportunity?

• To evaluate potential benefits and challenges

• To create a detailed project plan

• To brainstorm ideas

What is the goal of a conversation for action?

• To agree on what to do and who will do it

• To brainstorm ideas

• To evaluate potential benefits

What is the goal of any successful conversation at the core?

• To seek and find shared understanding or common ground

• To argue against opposing views

• To dominate the conversation

• To avoid conflict

What is the ladder of inference?

• A method to improve conversations

• A way to argue effectively

• A technique to avoid conflict

• A strategy for summarizing