ACOM 4
Authored by Dodong Gaviola
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Professional Development
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary function of the front office in a hotel?
Coordinating maintenance services
Interacting directly with guests
Managing housekeeping staff
Handling financial transactions
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which department generates more revenue than other divisions in a hotel?
Event Management
Food and Beverage
Rooms Division
Sales and Marketing
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of the Reservations Manager?
To train front office staff
To manage guest complaints
To oversee housekeeping operations
To organize staff duty rosters
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a sub-unit of the front office?
Accounts
Reservation
Uniformed Services
Catering Services
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the front office manager (FOM) primarily oversee?
Food and beverage services
Guest relations
Front desk and uniformed services
Housekeeping operations
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a guaranteed reservation?
A last-minute booking
A booking without payment
A room held for VIP guests
A reservation confirmed with payment
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During which stage of the guest cycle does check-in occur?
Occupancy
Departure
Arrival
Pre-Arrival
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