ACOM 4

What is the primary function of the front office in a hotel?

• Coordinating maintenance services

• Interacting directly with guests

• Managing housekeeping staff

• Handling financial transactions

Which department generates more revenue than other divisions in a hotel?

• Event Management

• Food and Beverage

• Rooms Division

• Sales and Marketing

What is the role of the Reservations Manager?

• To train front office staff

• To manage guest complaints

• To oversee housekeeping operations

• To organize staff duty rosters

Which of the following is NOT a sub-unit of the front office?

• Accounts

• Reservation

• Uniformed Services

• Catering Services

What does the front office manager (FOM) primarily oversee?

• Food and beverage services

• Guest relations

• Front desk and uniformed services

• Housekeeping operations

What is a guaranteed reservation?

• A last-minute booking

• A booking without payment

• A room held for VIP guests

• A reservation confirmed with payment

During which stage of the guest cycle does check-in occur?

• Occupancy

• Departure

• Arrival

• Pre-Arrival

What is the primary responsibility of the Night Auditor?

• Managing room service

• Balancing daily financial transactions

• Handling guest complaints

• Training front office staff

Which of the following tasks is performed by a Concierge?

• Assisting with luggage

• Handling guest inquiries and special requests

• Managing guest payments

• Greeting guests at the lobby

What is the purpose of the 'Blacklist' in hotel operations?

• To track guest preferences

• To record guests who are not welcome

• To manage room availability

• To list VIP guests