Customer Problem Solving Quiz

Customer Problem Solving Quiz

University

22 Qs

quiz-placeholder

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Customer Problem Solving Quiz

Customer Problem Solving Quiz

Assessment

Quiz

Other

University

Practice Problem

Easy

Created by

SHAKIRAH SAAD

Used 4+ times

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22 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Evelyn is experiencing a technical issue with her laptop. She believes that speed is not an important factor to customers when they have a problem to be solved.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During a group project, Oliver and Mia have conflicting ideas about how to approach their presentation. Oliver believes they should focus on the visual aspects, while Mia thinks the content is more important. This disagreement leads to a hostile encounter between them.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When Arjun called customer service about his internet issues, he was told that the solutions provided are always right.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Mia often finds that her daily routines can hinder her ability to think creatively when faced with challenges.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During a customer service training session, Emma emphasized that follow up is not important. She stated that customers remember the beginning of an interaction, not the end.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Daniel believes that criticism acts as productive input to the creation of a problem-solving environment.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

William, Grace, and Anika are part of a team making decisions for their school project. They always agree on everything and never encounter a conflict.

True

False

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