Understanding Communication

1. How had she been so wrong? All her instincts and intuition completely failed her for the first time in her life. She had so heavily relied on both when making decisions up until this moment and she felt a seismic shift take place in her self-confidence. If she could be so completely wrong about something so simple as this, how could she make decisions about really important things taking place in her life? She wasn't sure what she should do next.How had she been so wrong? All her instincts and intuition completely failed her for the first time in her life. She had so heavily relied on both when making decisions up until this moment and she felt a seismic shift take place in her self-confidence. If she could be so completely wrong about something so simple as this, how could she make decisions about really important things taking place in her life? She wasn't sure what she should do next.

• Exchanging ideas

• Receiving information

• Ignoring others

• Giving opinions.

Answer explanation

Ignoring others is not part of communication, as effective communication involves exchanging ideas, receiving information, and giving opinions. Ignoring disrupts the flow of communication.

Fill in the blank: Communication can be ______ or interpersonal.

• A) Intrapersonal

• B) International

• C) Intergalactic

• D) Intercontinental

Answer explanation

The correct choice is A) Intrapersonal, as it refers to communication that occurs within an individual, contrasting with interpersonal communication, which involves interaction between people.

Fill in the blank: Communication can be ______ or interpersonal.

• A) Intrapersonal

• B) International

• C) Intergalactic

• D) Intercontinental

Answer explanation

The correct choice is A) Intrapersonal, as it refers to communication that occurs within an individual, contrasting with interpersonal communication, which involves interaction between people.

Fill in the blank: We communicate to _______ staff of upcoming events.

• ignore

• inform

• confuse

• entertain

Answer explanation

The correct choice is 'inform' because we communicate to keep staff updated about upcoming events, ensuring they are aware and prepared.

Verbal communication includes face-to-face, telephone, radio, or ________.

• Internet

• Television

• Books

• Letters

Answer explanation

Television is a form of verbal communication as it involves spoken words and can convey messages through audio-visual means, similar to face-to-face, telephone, and radio communication.

What is the most typical form of communication used in hotels?

• Written

• Verbal

• Non-verbal

• Visual

Answer explanation

Verbal communication is the most typical form in hotels, as it facilitates immediate interaction between staff and guests, allowing for quick responses and personalized service.

Verbal communication is most commonly used when facing ________.

• Books

• Computers

• Visitors

• Animals

Answer explanation

Verbal communication is most commonly used when facing visitors, as it involves direct interaction and the need for clear dialogue. In contrast, books, computers, and animals do not typically require verbal exchanges.

Nonverbal visual cues include ______.

• facial expression

• eye blink

• gaze aversion

• all of the above

Answer explanation

Nonverbal visual cues encompass various forms of communication without words. Facial expressions, eye blinks, and gaze aversion are all examples of such cues, making 'all of the above' the correct choice.

Nonverbal messages are often sent ________, leading others to believe they hold more of the true meaning than the verbal message.

• consciously

• subconsciously

• loudly

• quietly

Answer explanation

Nonverbal messages are often sent subconsciously, meaning they occur without conscious awareness. This leads others to interpret them as holding more significance than the verbal message, making 'subconsciously' the correct choice.

What is the setting of the cartoon in the image?

• School

• International Arrivals

• Restaurant

• Office

Answer explanation

The cartoon is set in 'International Arrivals' as indicated by elements typical of an airport setting, such as luggage and travelers, distinguishing it from other options like school or office.