BH 2.4 HL

According to David McClelland, identify the three needs an individual acquires through life.

• Autonomy, mastery, and purpose

• Achievement, affiliation, and power

• Achievement, autonomy, and mastery

• Mastery, power, and purpose

According to David McClelland, highly challenging work is least likely to satisfy workers motivated by the need for ______________.

• Achievement

• Affiliation

• Autonomy

• Power

According to McClelland, identify the need least desirable in individual employees who seek management roles.

• Achievement

• Affiliation

• Power

• Purpose

According to Deci and Ryan’s self-determination theory, what are the basic needs of every human?

• Autonomy, mastery and purpose

• Achievement, affiliation, and power

• Competence, achievement, and power

• Relatedness, competence, and autonomy

Equity theory recognizes that employees measure their inputs against expected or known outputs. Identify an example of an input.

• Promotion

• Recognition

• Salary

• Skill level

With reference to expectancy theory, identify the appropriate financial rewards system used to motivate employees.

• Fringe payments

• Performance-related pay (PRP)

• Salary

• Time wages

Identify the most appropriate description of labour turnover, caused by demotivation in the workplace.

• Number of new staff being hired in one year

• Percentage of total staff leaving an organization in a given year

• Percentage of total staff internally promoted during the year

• Revenue per staff member per year, expressed as a percentage

Which formula is used to calculate the labour turnover rate?

• Number of employees leaving / Annual sales revenue × 100

• Number of employees leaving / Total number of employees × 100

• Number of employees promoted / Number of employees recruited × 100

• Number of employees recruited / Total number of employees × 100

Identify the firm most likely to have (and to accept) higher levels of labour turnover.

• Fast food restaurants

• Government agency

• Hospital

• Law firm

Identify a disadvantage for a firm that has a very low labour turnover rate.

• Disruption to productivity

• Innovation and new ideas

• Induction training costs

• Personalisation of customer service