Quiz Refresher - 2

True/False: If a customer asks 2 questions in the same ticket that require separate macros to answer, we can combine the macros to ensure both questions are answered.

• True

• False

True/False: A customer's ticket should be escalated if they have how many orders within the past year?

• 10

• 12

• 15

• 11

What is the first action you would take after reading the entirety of a customer ticket?

• Check for any other new or open tickets

• Select the correct macro

• Check the customer’s most recent order

• Respond to the customer

Gift Codes can be used on all of the following except

• Try Before You Buy Orders

• 60 Day Orders

• 
  Regular Orders

• nternational Orders

True/False: When a code is generated for a customer in Magento, what happens immediately following?

• 
  A new ticket is created from the customer

• The customer's ticket is automatically solved

• The code is automatically inserted into the ticket

• The code is sent to the customer via email

The first descriptor in the naming convention of a macro is:

• Issue details

• 
  Country

• Order type

• Language

The IL MAKIAGE customer service mission includes all of the following except:

• Identify unhappy customers before losing them

• Convert unhappy customers to happy ones

• Convert returns to exchange

• Communicate to the customer when they are wrong and why

Which country is this order from and what does the "-1" indicate? Order Number: 30027691-1

• 
  United States; Exchange

• United Kingdom; Recurring Buy

• 
  United Kingdom; Exchange

• United States; Recurring Buy

What is the best selling product at IL MAKIAGE?

• After Party

• No filter Primer

• Woke Up Like This

• Power Rewind

When a customer is outside of their 14-day Try Before You Buy window, all of the following are considered when selecting a macro, except:

• Charge Status

• Payment Type

• 
  Order Tracking Status

• Customer Issue