Emotional Intelligence in the Workplace

What is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict?

• Emotional Intelligence

• Cognitive Intelligence

• Social Intelligence

• Physical Intelligence

What are the five components critical to emotional intelligence according to Daniel Goleman?

• Self-Awareness, Self-Regulation, Social Skills, Empathy, Motivation

• Self-Awareness, Self-Management, Social Skills, Empathy, Motivation

• Self-Awareness, Self-Regulation, Communication, Empathy, Motivation

• Self-Awareness, Self-Regulation, Social Skills, Empathy, Leadership

What is the ability to recognize and understand your own emotions?

• Self-Awareness

• Self-Regulation

• Empathy

• Motivation

What does self-regulation in emotional intelligence involve?

• Expressing emotions appropriately

• Hiding true feelings

• Ignoring emotions

• Overreacting to situations

What is empathy in the context of emotional intelligence?

• Understanding how others are feeling

• Ignoring others' feelings

• Being indifferent to emotions

• Controlling others' emotions

What motivates emotionally intelligent people?

• Intrinsic motivation

• External rewards

• Fame and recognition

• Money

What are the advantages of higher emotional intelligence in the workplace?

• Better interpersonal relationships

• Increased stress

• Poor communication

• Less teamwork

What qualities do people with high emotional intelligence exhibit?

• Patience, self-motivation, self-improvisation

• Impatience, self-doubt, rigidity

• Indifference, aloofness, arrogance

• Aggressiveness, insensitivity, stubbornness

How will you develop your ability to understand, use and manage own emotions in a positive way?

Make a brief reaction/insight paper in the statement “acquiring positive emotions to relieve stress”.