Tour Operations Techniques Quiz

What is the first step in tour planning?

• Create a detailed itinerary

• Identify the target audience

• Select a destination

• Determine the duration of the tour

Which of the following is NOT a part of product development?

• Collaborate with local businesses

• Develop unique tour packages

• Arrange transportation

• Include a variety of activities

What should be considered when arranging transportation?

• Accommodation quality

• Group size and destination

• Customer preferences

• Tour duration

What is a key responsibility of guides and tour leaders?

• Arrange accommodations

• Create marketing materials

• Hire local businesses

• Provide training on customer service

What is an important aspect of customer service?

• Developing tour packages

• Collecting feedback

• Arranging transportation

• Creating itineraries

Which of the following is a benefit of customer profiling?

• Developing marketing strategies

• Identifying ideal customers

• Creating tour itineraries

• Arranging accommodations

What should be included in a customer profile?

• Travel destinations

• Customer pain points

• Tour prices

• Marketing strategies

What is the purpose of a contract between tour operators and suppliers?

• To arrange transportation

• To define terms and conditions

• To create customer profiles

• To outline marketing strategies

What is a key component of the 'Terms of Agreement' in a contract?

• Duration of the contract

• Marketing efforts

• Customer feedback

• Tour itinerary

What should be included in the 'Liability and Indemnification' section?

• Responsibilities of each party

• Payment terms

• Reservation policies

• Insurance requirements