Understanding Complaint Letters

True or False: A complaint letter should always include a proposed solution to the problem.

• True

• False

In a complaint letter, the sender should provide evidence of the issue. True or False?

• True

• False

Fill in the blank: A complaint letter should be addressed to the ______ person.

• wrong

• right

• random

• unknown

What is the request made in the letter?

• To attend a meeting

• To address neighborhood issues

• To visit the neighborhood

• To organize an event

Which neighborhood was affected by the lack of a drainage system?

• Santana

• Pampulha

• Centro

• Vila Nova

Due to the continuous rains, the water _______ in the neighborhood, causing damage to homes.

• evaporated

• drained

• accumulated

• disappeared

What was the consequence of the water not draining in the neighborhood?

• It created a lake

• It caused a drought

• It invaded homes

• It watered the gardens

What is a common purpose of a letter?

• To inform

• To dance

• To paint

• To sleep

Fill in the blank: Letters can be written by hand or ____.

• Typed

• Sung

• Danced

• Painted

Fill in the blank: A letter's recipient is the person who ____.

• Receives it

• Writes it

• Eats it

• Sings it