OBM350 - CHAPTER 1

Which one of the following is not appropriate as a current challenge confronting administrative office managers?

• Government regulations

• Organizational/employee productivity

• Poorly trained office employees

• Failure of some newly implemented office systems to perform according to expectations

Which one of the following is the role that enables an administrative office manager to determine the full impact of a change or a variety of changes?

• human role

• technical role

• human role

• conceptual role

Which one of the following is NOT a skill expected of administrative office managers?

• Technical

• Financial

• Conceptual

• Human

What is the key principle behind the concept of scientific management?

• The use of time and motion study to increase workers' efficiency

• The promotion of employees to higher level positions

• The mechanization of the work process

• The unionization of employees

The universality of management principles is a characteristic of

• Scientific management

• Administrative movement

• Human relations movement

• Modern movement

In a company, centralization means that

• All the activities for which a manager is responsible are performed in the same building.

• A manager may delegate many activities to a lower level subordinate.

• Similar activities found throughout an organization are placed under the jurisdiction of one individual.

• Several individuals located throughout the organization may have jurisdiction over similar activities.

Scientific management was designed to solve two major problems: (1) to help employees become happy, productive workers; and (2) to improve the operating efficiency of management.

• TRUE

• FALSE

An accountant with __________ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

• Technical skill

• Conceptual skill

• Human Skill

• Motivational Skill

Henry Fayol is famous for_________________.

• Scientific Management

• Industrial Psychology

• Rationalization

• Principles of Management

 

These are types of management theories EXCEPT:

• Scientific management theory

• Administrative management theory

• Bureaucratic management theory

• 14 Principles of Management Theories by Henry Fayol