OBM350 - CH 1

Function of Admin is manage and make decision and process of planning, organizing, and controlling information

• True

• False

What is the definition of roles?

• Measure operating performance and corrective need

• Set of behaviors and job tasks expected to perform by employee

What is types of skills of administrative management?

• Conceptual

• Globalization

• Human

• Technical

What is the two important elements of skills Administrative Office Management?

• Controlling

• Demonstrating

• Explaining

• Supervising

Name one of challenges for Administrative Office Manager

What is management function?

• Planning

• Leading

• Organizing

• Controlling

Which one of the following is not appropriate as a current challenge confronting administrative office managers?

• Government regulations

• Organizational/employee productivity

• Poorly trained office employees

• Failure of some newly implemented office systems to perform according to expectations

Which one of the following is the role that enables an administrative office manager to determine the full impact of a change or a variety of changes?

• human role

• technical role

• human role

• conceptual role

Which one of the following is NOT a skill expected of administrative office managers?

• Technical

• Financial

• Conceptual

• Human

What is the key principle behind the concept of scientific management?

• The use of time and motion study to increase workers' efficiency

• The promotion of employees to higher level positions

• The mechanization of the work process

• The unionization of employees