Customer Interaction Methods Quiz

What is one advantage of branch banking?

• Limited access to banking services

• Personalised customer service

• Higher transaction fees

• Inconvenient location

Which of the following is a disadvantage of online banking?

• 24/7 access to accounts

• Risk of cyber attacks

• Immediate transaction processing

• Reduced paper usage

What is a common method used in telephone banking?

• Visiting a branch

• Using a mobile app

• Calling a customer service hotline

• Sending a letter

Which of the following is a benefit of mobile banking?

• Requires physical presence

• Limited to business hours

• Access to banking services on-the-go

• High transaction fees

What is a limitation of postal banking?

• Instant transaction processing

• High level of security

• Slow service due to postal delays

• 24/7 availability

Why might some customers prefer branch banking over other methods?

• They enjoy the convenience of online services

• They prefer face-to-face interaction

• They want to avoid human interaction

• They find it more cost-effective

Which of the following is a disadvantage of online banking?

• Requires internet access

• Provides real-time updates

• Offers a wide range of services

• Reduces paper waste

What is a method used in telephone banking?

• Sending an email

• Using a mobile app

• Interactive voice response system

• Visiting a branch

What is a benefit of mobile banking?

• Requires a desktop computer

• Limited to specific locations

• Real-time notifications

• Only available during business hours

What is a limitation of postal banking?

• High-speed transactions

• Dependence on postal services

• Digital record-keeping

• Instant customer support