Quiz: Active Listening Techniques

What is the first step to improving your active listening skills?

• Multitasking during conversations

• Eliminating distractions

• Speaking more than listening

• Daydreaming

Why is maintaining eye contact important in active listening?

• It makes the speaker uncomfortable

• It shows that you are interested and engaged

• It helps you think of a response

• It allows you to look around the room

Which of the following is a nonverbal signal that indicates you are actively listening?

• Checking your phone

• Nodding your head

• Interrupting the speaker

• Looking away

What should you do if you don’t understand something the speaker said?

• Ignore it

• Ask questions for clarification

• Change the topic

• Assume you know what they mean

What is one benefit of practicing active listening?

• It makes conversations longer

• It strengthens relationships and improves communication

• It allows you to dominate conversations

• It decreases understanding