Key Performance Index Quiz

What does KPI stand for?

• Key Performance Index

• Key Performance Initiative

• Key Performance Indicator

• Key Performance Insight

Which of the following is an example of a financial KPI?

• Average Check

• Room Occupancy

• Guest Satisfaction

• Performance Appraisal

What is the formula for calculating Room Occupancy?

• Average Daily Rate x Occupancy Rate

• Occupied Rooms ÷ Total Rooms Available x 100

• Total Revenue ÷ Rooms Sold

• Rooms Revenue ÷ Total Rooms Available

If a hotel has 10 rooms and sells 5, what is the occupancy percentage?

• 50%

• 40%

• 60%

• 70%

What does ADR stand for?

• Average Daily Rate

• Average Daily Revenue

• Average Daily Return

• Average Daily Room

What is the purpose of guest satisfaction metrics?

• To assess room occupancy

• To measure financial performance

• To analyze areas of improvement for guests

• To evaluate employee performance

Which of the following is NOT a type of KPI mentioned?

• Financial

• Guest Satisfaction

• Employee Engagement

• Sales and Marketing

What is the average check in F&B KPI?

• Total revenue ÷ Total hours

• Total revenue ÷ Total tables

• Total revenue ÷ Total guests

• Total revenue ÷ Total covers

What does RevPASH stand for?

• Revenue Per Average Seat Hour

• Revenue Per Available Seat Hour

• Revenue Per Available Service Hour

• Revenue Per Average Service Hour

Which of the following is a strategy to improve average check?

• Reduce menu options

• Limit dining hours

• Increase menu pricing

• Decrease staff training