CHAPTER 2: SYSTEM ANALYSIS AND DESIGN

Support business functions that extend out to the organization’s customers (or constituents)

• Front-office information systems

• Back-Office Information Systems

• Information Systems Architecture

• Policy

• Business Function

Support internal business operations of an organization, as well as reach out to suppliers (of materials, equipment, supplies, and services).

• Front-office information systems

• Back-Office Information Systems

• Information Systems Architecture

• Policy

• Business Function

A unifying framework into which various stakeholders with different perspectives can organize and view the fundamental building blocks of information systems.

• Front-office information systems

• Back-Office Information Systems

• Information Systems Architecture

• Policy

• Business Function

A set of rules that govern a business process.

• Front-office information systems

• Back-Office Information Systems

• Information Systems Architecture

• Policy

• Business Function

A group of related processes that support the business. Functions can be decomposed into other subfunctions and eventually into processes that do specific tasks.

• Front-office information systems

• Back-Office Information Systems

• Information Systems Architecture

• Policy

• Business Function

Examples of Front-office information Systems

• Marketing

• Sales

• Customer management

• Financial management

• Manufacturing

Examples of Back-Office Information Systems

• Inventory control

• Human resources

• Customer management

• Financial management

• Manufacturing

Support business accumulation and use of business knowledge.

• Database Technologies

• Software Technologies

• Interface technologies

Automate and support business processes and services.

• Database Technologies

• Software Technologies

• Interface technologies

Support business communication and collaboration

• Database Technologies

• Software Technologies

• Interface technologies