All-in-one CAPM/PMP: Chapter 13 - Stakeholders

You are the project manager of the GUY Project for your organization. This project has recently been chartered and you're starting the process of stakeholder identification. In this process, you're working with your project team, some of the known stakeholders, and your project sponsor.

Which one of the following inputs will you NOT need for the stakeholder identification process?

• Organizational process assets

• Risk management plan

• Agreements

• Project charter

Answer explanation

B. The risk management plan is not an input to the stakeholder identification process.

A, C, and D are incorrect because these answers are inputs to the stakeholder identification process.

Beth is the project manager for a large healthcare project. She is working with the project sponsor to define the steps she'll use to perform stakeholder analysis.

Which of the following correctly defines the steps for stakeholder analysis?

• Identify and document the stakeholder information, create a communications management plan, plan for stakeholder management.

• Identify and document the stakeholder information, prioritize and classify the stakeholders, create the communications management plan for stakeholder management

• Identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management

• Create a focus group for known stakeholders, identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management

Answer explanation

C. Of all the choices presented, C is the best answer. Stakeholder identification starts with the project manager identifying and documenting the stakeholders contact information, knowledge, expectations of the project, and their level of influence over project decisions. Then the project manager must prioritize and classify stakeholders based on their power, influence, expectations, and concerns for the project. Finally, Beth should plan for managing the stakeholders based on possible negative or positive scenarios in the project that may affect the stakeholders.

A, B, and D are incorrect because these answers do not reflect the correct ordering of steps for stakeholder analysis.

You are the project manager for your organization. Management has asked you to create a stakeholder classification model to show the amount of authority stakeholders have over project decisions in relation to how much their political capital and position in the company could affect the project.

What type of stakeholder classification model should you create?

• A power/influence grid

• A RAM matrix

• An influence/impact grid

• A RACI chart

Answer explanation

A. Management is asking you to create a power/influence grid. Evaluating the amount of power and influence a stakeholder has over the project will determine where the stakeholder is placed on the grid. Stakeholders with high power and high influence are top priority. Stakeholders with little power and influence are still considered, but they have less priority than other stakeholders in the project.

B is incorrect because a RAM is a responsibility assignment matrix.

C is incorrect because this classification model focuses on the influence of the stakeholders and their impact, not their power.

D is incorrect because RACI is a responsibility matrix that tracks a pe

Henry has been tasked to create a salience model for his project. This model defines three characteristics for project stakeholders.

Which one of the following is not one of the three characteristics of the stakeholders mapped in the salience model?

• Power

• Urgency

• Legitimacy

• Influence

Answer explanation

D. A salience model plots out a person's power, urgency, and legitimacy in the project. It does not include their influence.

A, B, and C are incorrect because these answers are part of the salience model.

You are the project manager of a large technology project for your company. This project will span the United States and parts of Europe. There are key stakeholders in all countries represented. As part of your stakeholder analysis, you'd like to create a document that captures all of the stakeholders' contact information, assessment information, and classification in the project.

What type of document are you creating?

• Stakeholder director

• Stakeholder engagement plan

• Stakeholder register

• Stakeholder communications matrix

Answer explanation

C You are creating a stakeholder register. The stakeholder register is the only output of stakeholder identification. It's a log of all the stakeholder information you've gathered in the project. It will help you communicate with project stakeholders; ensure that you understand the stakeholders needs, wants, and expectations; and help you classify stakeholder objectives and priorities.

A and D are incorrect because there are no project management documents called the stakeholder directory or the stakeholder communications matrix.

B is incorrect because the stakeholder engagement plan defines how the stakeholders will be identified and engaged, and how stakeholder engagement will be controlled.

Terry is the project manager of the ARB project for his company. Terry approaches Scott for his insight about the schedule for releasing the product the project will create. Scott doesn't know anything about the project Terry is working on and is surprised to learn about the product.

What type of stakeholder is Scott?

• Unaware

• Uninformed

• Neutral

• Sensitive

Answer explanation

A. Scott is an unaware stakeholder. Scott doesn't know about the project and the effect the project may have on him.

B and D are incorrect choices because there is no stakeholder classification known as uninformed or sensitive.

C is also incorrect because neutral describes a stakeholder who is neither opposed nor in favor of the project.

You are a project management consultant for your company and you're meeting the stakeholders for the first time. Mary, a stakeholder, tells you that she hates the project and she hopes that it fails miserably.

What type of stakeholder is Mary?

• Resistant

• Unhappy

• Honest

• Defiant

Answer explanation

A. Mary is a resistant stakeholder. Mary knows about the project and doesn't want the change the project will bring. Although Mary may be unhappy, honest, and defiant, these answers are not stakeholder classification types, so choices

B, C, and D are incorrect.

You are the project manager of the HQL Project for your company. Henry, a stakeholder, is in favor of your project and hes working with you to express the importance of the project. Henry has offered to help with the project, communicate with other stakeholders, and host status meetings.

What type of stakeholder is Henry?

• Supportive

• Cheerleader

• Contractual

• Leading

Answer explanation

D. Henry is considered to be a leading stakeholder. Henry knows about the project, is supportive of the change the project may bring about, and is working to make the project successful.

A, supportive, isn't the best choice because Henry is doing more than just supporting the project— hes helping the project be successful.

B, cheerleader, and C, contractual, are not valid stakeholder classification types.

Sammy is the project manager of the KHG Project. Some of the stakeholders in this project are opposed to the project, some are in favor of the project, and some are neutral. Management has asked Sammy to create a chart that shows the current status of engagement for each stakeholder and the desired level of engagement for each stakeholder.

What type of chart is management asking for?

• Stakeholder engagement mapping

• Stakeholder engagement control chart

• Stakeholder histogram

• Stakeholder engagement assessment matrix

Answer explanation

D. Management is asking Sammy to create a stakeholder engagement assessment matrix to see where stakeholder engagement is now and where it should be in the future.

A, B, and C are incorrect because these are not valid charts for stakeholder engagement assessments.

You are the project manager of the GUY Project for your company and you're working with your project team on some stakeholder issues. You want to examine the interrelationships among the project stakeholders for better communications.

What project management plan will you refer to?

• Project communications management plan

• Project stakeholder engagement plan

• Project stakeholder register

• Project staffing management plan

Answer explanation

B. The stakeholder engagement plan defines several things to the project manager about the stakeholders , including information about the interrelations among the project stakeholders.

A, C and D are incorrect.

The project communications management plan does not define the interrelationships among stakeholders.

C, the stakeholder register, defines contact information about each stakeholder.

D, the project staffing management plan, addresses human resource needs, not communications and stakeholder management.