Management Concepts Quiz

Effective work teams have all of the following characteristics except

• all members understand and support the group’s purpose

• the team does not need to have a group leader

• members work to resolve problems in the group

• the team’s activities are clear

The person who described motivation in terms of a hierarchy of needs is

• Maslow

• Herzberg

• McClelland

• Jacobs

Employees are more likely to support what they

• find to be the easiest

• are paid for

• are involved in planning

• have been told to support by their manager

The first step in the controlling process is

• following standards set for each of the company’s goals

• communicating with employees about the importance of controlling

• taking corrective action when performance falls short of standards

• organizing employees into work groups

Which of the following is not a way managers can increase profits?

• Increase sales revenues.

• Decrease costs.

• Add more employees.

• Reduce waste.

A production manager who specifies the minimum number of units to be produced each hour, day, or month is establishing a

• variance

• time standard

• quality standard

• quantity standard