Hospitality and Tourism Unit 1-2 Test

Front

To which hotel division do the reservations, telecommunications, and guest registration departments typically report?

Back

Front office

Front

Which department should the hotel night manager work with to obtain additional towels and linens for a guest? Options: Housekeeping, Room service, Maintenance, Purchasing

Back

Housekeeping

Front

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. Which behavior is Ben exhibiting?

Back

Interpersonal skills

Front

Primary reason for rotating employees’ work schedules in hospitality businesses?

Back

So the employees can get to know each other

Front

Out of a hotel’s 75 rooms, 30 are stay-overs, 25 are reserved for new arrivals, 5 are out of order, and the hotel does not anticipate any understays or overstays. What percentage of rooms is allocated for walk-ins?

Back

20%

Front

The Willowbrook Inn anticipates that 15% of 140 expected checkouts will be overstays. How many rooms should the Inn allocate for overstay guests?

Back

21

Front

Out of 110 motel room reservations, 10% were no-shows on Sunday. How many additional rooms did the hotel have for sale as a result?

Back

11

Front

If a housekeeping employee can clean 12 rooms in an eight–hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?

Back

9

Front

When is a beach resort more likely to increase its budget for labor hours? Options: After the holidays, During off season, During peak season, Before the night shift

Back

During peak season

Front

Factors a travel agency manager might consider for sales forecasts for the coming year.

Back

Social and economic factors that are current.