Front Office 3

When is a guest folio started?

• When the guest checks out

• When the guest makes a reservation

• When the guest checks in

• When the guest requests room service

What does a guest folio become a part of?

• The billing system

• The registration record

• The housekeeping schedule

• The guest feedback form

What are the typical working hours for a night auditor?

• 9am-5pm

• 11pm-7am

• 6am-2pm

• 3pm-11pm

Which of the following is NOT a method for guests to settle their bill?

• Through the TV

• By phone call

• By email

• Speaking to a front desk agent

Which of the following is NOT mentioned as a means to settle the bill?

• Through the TV

• By phone call

• By visiting the front desk

• By using a mobile app

How can guests verify their bill before making a payment?

• By checking online reviews

• By correcting any errors on the bill

• By asking other guests

• By visiting the hotel website

What is one advantage of speaking to a front desk agent for bill settlement?

• It is the cheapest option

• It allows for personalized assistance

• It is the fastest method

• It provides a digital receipt

What does the guest folio become after the bill is paid?

• Guest History Record

• Payment Record

• Billing Statement

• Account Summary

Who was responsible for accounting for all room keys in the past?

• Security guards

• Front office agents

• Housekeeping staff

• Maintenance team

What is a key benefit of using a keycard system in hotels?

• It is cheaper than actual keys

• It allows for easy reprogramming

• It is more decorative

• It requires no electricity