MGT 1013 CHAPTER 9 Managing Communication and Information

Communication is defined as simply the transmission of words from one person to another.

• True

• False

The sender and receiver do not play a role in the effectiveness of communication.

• True

• False

Encoding in the communication process involves converting a message into a symbolic form.

• True

• False

The message is always received as intended, as long as a channel is chosen.

• True

• False

Feedback is essential in the communication process to confirm message understanding.

• True

• False

Nonverbal cues have no significant impact on the communication process.

• True

• False

Social and cultural backgrounds can affect how messages are encoded.

• True

• False

In managerial communication, email is considered a formal channel.

• True

• False

The grapevine is a structured, formal way of communicating within an organization.

• True

• False

Knowledge level has no effect on how a sender encodes a message.

• True

• False